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The Opportunity The successful candidate will be part of a growing team of skilled technical professionals, providing tier-1 support services. The candidate will be responsible for providing in-depth support for eSentire’s MDR (Managed Detection and Response) offerings to our clients, ensuring the related products and services remain in a healthy operational state throughout the customer’s partnership with eSentire. The candidate will work cross-functionally to escalate any issues to the appro ...Read more about Support Center Analyst IMore
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The Role We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate a ...Read more about IT ManagerMore
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Oakland, CA, USA ● Sacramento, CA, USA ● San Francisco, CA, USA ● San Jose, CA, USA ● Santa Clara, CA, USA ● Req #557Tuesday, May 14, 2024Does a career with an established Cybersecurity company sound enticing? Are you looking for an uncapped opportunity with a technology Disrupter? Does providing a white glove service to a mature market begging for a next-gen solution sound exciting? We pioneered Managed Detection and Response and are successfully disrupting the Managed Security Industry. Our successful reps are highly motivated, self-starters, with strong work ethics and a reputation of over-achievement. As a Senior Territory Man ...Read more about Senior Territory Manager, Sales (San Francisco/Northern California)More
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Responsibilities Contribute to eSentire’s generative AI and ML systems which helps showcase eSentire's thought leadership in the market Build and scale generative AI / ML based features of the product Ownership of significant areas of the code for both new feature/functionality development as well as to maintain or improve parts of the existing components/products Analyze statistics, data, and algorithms for projection accuracy. Collaborate with cross-functional engineering teams to develop new ...Read more about Senior AI EngineerMore
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About The Role We are building a team of passionate customer facing Customer Success Managers to join our Customer Success and Technical Deployments team. This is a multi-faceted role, laser focused on providing our customers the best possible experience in onboarding into eSentire’s various services and providing the customers with an ongoing partnership in their security journey while seeking opportunities to expand services supporting their security posture. The role’s service goal is to en ...Read more about Technical Customer Success ManagerMore