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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #378Friday, August 12, 2022POSITION SUMMARYThis position will be required to deliver exceptional customer service skills to both internal and external customers, including the handling escalated and complex cases. The role will include process implementation and training of new materials to CX Coordinators. KEY ACCOUNTABILITIES: Support contact centers by participating in weekly calibration sessions, providing suggestions to improve the quality of their calls and deliver best customer service possible Provide training to ...Read more about Bilinbual (EN/FR) Senior Customer Experience Coordinator (12-month Contract)More
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Hyundai Auto Canada Corp. QC, 9150 Boulevard Leduc, Suite 202, Brossard, QC, CAN ● Req #373Tuesday, August 9, 2022POSITION OVERVIEWThe District Customer Experience Manager, Eastern Zone, will be based out of our Brossard, Quebec office. The overall purpose of this position is to ensure the attainment of our industry leading customer experience satisfaction goals at all customer touch points in our Sales and Service processes.KEY RESPONSIBILITIES:Customer Experience Sales processCustomer Experience Service processSocialCX performanceHyundai’s exclusive Signature Certification program deliverablesDCXM dealer ...Read more about District Customer Experience Manager, EZMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #372Tuesday, August 9, 2022POSITION OVERVIEWThe District Customer Experience Manager, Central Zone, will be based out of our Markham, Ontario office. The overall purpose of this position is to ensure the attainment of our industry leading customer experience satisfaction goals at all customer touch points in our Sales and Service processes. KEY RESPONSIBILITIES• Customer Experience Sales process• Customer Experience Service process• SocialCX performance• Hyundai’s exclusive SignatureCertification program deliverables• DCX ...Read more about District Customer Experience Manager, CZMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #375Tuesday, August 9, 2022POSITION OVERVIEW:In this position you will be responsible to manage all activities relating to the quality assurance of the Company's product and the on-going management of technical support, field technical activities and the management of the Technical Research Center. Under your leadership and direction the Quality & Technical Support employees will support our dealer network across Canada with exceptional services that are aligned with a 'Best in Class' customer experience.KEY ACCOUNTABILIT ...Read more about Senior Manager, QA & Technical SupportMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #374Friday, August 5, 2022POSITION OVERVIEW:The overall purpose of this position is to manage all vehicle preparation and, oil changes, regular cleaning and other operations pertaining to the Company Vehicles as required by the Facilities & Administration Department.KEY ACCOUNTABILITIES• Receiving and inspection of vehicles delivered daily – Looking up future driver, tagging and putting vehicle in queue for delivery.• Moving vehicles to compound or north lot on a daily basis as instructed.• Oversee the preparation of all ...Read more about Vehicle Delivery CoordinatorMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #376Friday, August 5, 2022POSTION SUMMARYThe Competitive Intelligence & Pricing Specialist directly reports to the Manager, Product Pricing in our Markham, Ontario facility. In this fulltime role, you will be responsible for providing ongoing industry information, competitive & market intelligence and Zero-Emission Vehicle (ZEV)/Greenhouse gas (GHG) Compliance profit-generating strategies to support the Product Team. You will also support the development of market-based pricing proposals and implementation of pricing and ...Read more about Competitive Intelligence & Pricing SpecialistMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #370Thursday, July 21, 2022POSITION SUMMARYThe Genesis Concierge Coordinator is responsible for handling all Guest Inquiries and the day to day activities of the Genesis Business Development Centre. This role is primarily focused on delivering Exceptional Customer Service with the goal of achieving Top 3 Premium Automotive Industry Sales Satisfaction (SSI) and Customer Satisfaction (CSI) Scores. The Genesis Concierge Coordinator also acts as a brand ambassador promoting our products with passion and commitment to customer ...Read more about Bilingual (EN/FR) Genesis Customer Relations Coordinator (Contract)More
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #369Monday, July 18, 2022POSITION OVERVIEWHyundai Auto Canada is one of the top brands in the country but we are not stopping there. We are driven to continually grow and evolve our successful brand. We need someone that can contribute and realize our Canadian aspirations even further. This position is to assist with the planning and execution of all corporate and consumer events including, but not limited to, the coordination, execution, budgetary management, and reporting of all initiatives across Canada. In this role ...Read more about Sponsorship & Events Planner (12- Month Contract)More
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Hyundai Auto Canada Corp. QC, 9150 Boulevard Leduc, Suite 202, Brossard, QC, CAN ● Req #274Friday, July 15, 2022POSITION SUMMARYBased out of our Markham, ON head office, or our Brossard, QC office, this position will be required to deliver exceptional customer service skills to both internal and external customers (email, social media, letters, executive contacts and escalations). KEY ACCOUNTABILITIES• Respond and document all customer contacts from across Canada within required timelines • Thoroughly analyze requests for assistance and advise customers and dealers of approval/denial of requests based ...Read more about Bilingual/Unilingual Customer Experience Coordinator (Contract)More
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #367Monday, July 11, 2022POSITION SUMMARYThe overall purpose of this position is to provide Hyundai vehicle technical support to the Company’s Dealer Network so that problems are documented and issues resolved in a timely and satisfactory manner.KEY ACCOUNTABILITIES• Respond to dealership requests for technical assistance via phone or electronically• Diagnose and resolve technical hardware and software issues• Research questions using available information resources• Advise dealership technician on appropriate action• F ...Read more about Automotive Technical Support SpecialistMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #354Monday, May 16, 2022POSITION OVERVIEWThis position will be responsible for supporting Genesis Sales Operations through the identification, creation and maintenance of necessary processes within the Genesis brand to optimize go-to-market tasks for sales initiatives, products and sales tools. This role will be the primary conduit of Salesforce reporting and created functionality to support the Genesis brand, whether in sales operations (e.g. lead management, reporting and tracking) or for more upstream requirements ( ...Read more about Sales Planning Specialist - GenesisMore
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Hyundai Auto Canada Corp. ON, 75 Frontenac Drive, Markham, ON, CAN ● Req #352Wednesday, May 11, 2022POSITION SUMMARYThe Product Planner directly reports to the Manager, Product Marketing in our Markham, Ontario facility. In this Full-Time role, you will be responsible for managing and optimizing the product portfolio of select series models by developing packaging and pricing positioning strategies of current and future entries covering all stages of the vehicle’s lifecycle to achieve Hyundai Canada Corp. strategic sales, profitability and GHG objectives. You will collaborate with stakeholders ...Read more about Product PlannerMore