Customer Service Rep - WGD - Customer Service

Customer Service/Order Entry:

Supporting the Customer Service desk and Order Entry roles, this position plays a key role with Woodbridge Customers. Resolving customer concerns in a timely manner, including issues such as delivery, order questions and problem resolution is a major component of this role. Providing backup support to the Order Entry desk (ensuring orders are entered promptly, accurately, and confirmation issued) will be a significant part of this job.

Must Haves: 

• Previous industrial experience and working in an MRP system

Primary Responsibilities:

• Customer Service: Respond to customer inquiries via email or by phone.
• Investigate and resolve customer concerns regarding:
• delivery time
• order accuracy issues
• invoice questions.
• Invoice credits: investigate issues and advise Accounts Receivable when a credit is required.

Order Entry:

• Enter customer orders into A+W in a timely manner.
• Validate entered orders to ensure accuracy of the order.
• Print/email order confirmation.
• General phone inquiries regarding product and Woodbridge Glass services.
• Other duties as required.

Qualifications:

• 3-5 years in a customer service or order entry role, preferably in the glass industry.
• Demonstrated experience in dealing with customers and resolving customer concerns.
• Familiarity with MRP systems in an industrial environment.
• Strong communication skills, written and verbal.
• Comfortable in a fast paced rapidly moving environment.