Guest Services Porter

Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada Req #333
Wednesday, June 1, 2022
• All applicants’ must have successfully completed 6 months in their current position in order to apply to another department. Partners are eligible to apply within their on department after 3 months.
• All applicants’ must meet the minimum requirements of the position.
• Applicants’ can only apply for one position at a time.
• All internal candidates will only be granted one interview within a 6 month period.  Casting will contact all previously interviewed partners who’s skill set matches the current opening.
• All applicants’ must complete both sides of the application and attach a copy of their current resume.
• Partners must have a strong performance record- free from written warnings or suspensions for at least (6) six months
• Please ensure you have discussed applying to this position with your current leader.

The Guest Services Porter will be responsible for providing our guests with a positive first and last impression, and will provide consistent sensational service.  Responsibilities will include handling guest requirements, giving accurate directions and necessary information to guests, assisting with guest luggage, providing assistance loading and unloading luggage from tour-buses and vehicles, valet parking guest vehicles, delivering messages, parcels and guest amenities.  The Valet will explain the services available in the hotel and guide guests to the check-in area or direct them to their destination. Their mission is to exceed any expectations that our guests may have & provide professional guest service at all times.

 

Requirements

 

  • Excellent communication and organizational skills, able to multitask and act under pressure
  • Full “G” class Ontario Driver’s License, with clean driving record (abstract required)
  • Ability to drive standard
  • No criminal record
  • Proven track record in customer service
  • Ability to take initiative
  • Ability to lift heavy objects and luggage (Up to 50 Pounds)
  • Must be available for all shifts – Mornings, Late evenings, weekends, holidays
  • Bilingualism is an asset

 

Job Profile

 

  • Provide consistent sensational service for all hotel guests
  • Develop a good understanding of hotel layout and be able to give directions to all units and services
  • Interact effectively with hotel guests and co-workers to create a positive environment
  • Handle luggage for hotel guests
  • Provide information regarding features of rooms, services of hotel and points of interest in the area
  • Assist guests with special needs
  • Attend to group arrivals and departures
  • Maintain and clean luggage storage area and lobby
  • Valet parking guest vehicles
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel and The Marshes Golf Club welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada