Warranty Manager

VinFast Auto Canada, Ontario Head Office, 15 Allstate Parkway, North York, Ontario, Canada Req #54
Wednesday, July 27, 2022

ABOUT VINFAST 


VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.  Now, in 2022 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.  VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.  We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.  VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.   


VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.    


VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate. 

SCOPE OF THE JOB


As the Warranty Manager, you will be responsible for all aspects of warranty submittal administration. You will be accountable for the implementation, management & upkeep of all warranty policies and procedures. You will also manage Service Center warranty training and development in conjunction with the Aftersales Technical Director on an ongoing basis, as well as offer corporate support for the Product Support group when necessary.


RESPONSIBILITIES & KEY ACTIVITIES  

  • Implement and update warranty policies and procedures on an ongoing basis to stay in line with VinFast’s Global guidelines
  • Train & support Service Center & Field teams on warranty policies & procedures, inclusive of claim submission, required documentation, processing & reconciliation
  • Provide consistent communication on updates to protocols as they occur to relevant VinFast teams
  • Establish, maintain, and review warranty index nationally, regionally and at individual service center levels to ensure that warranty KPIs are met
  • Provide constructive feedback and solutions to Service Center & Field teams on rejected submittals to improve future claim submission accuracy & reimbursement
  • Assist in failure analysis and provide feedback to department heads prior to claim submission to avoid warranty rejections due to misdiagnosis, insufficient documentation, or abuse
  • Manage VinFast warranty submittals and hold meetings with the Field Quality Manager to improve products & protocols
  • Ensure Service Center & filed teams are adhering to warranty submission timelines and providing the required documentation according to policies & procedures
  • Implement & monitor VinFast parts return & scrappage policies
  • Assist with the resolution of Service Center warranty repair disputes
  • Other related duties as assigned

WHAT YOU BRING ALONG

  • 5+ years of experience with warranty processes
  • Strong technical, written & verbal communication skills
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners 
  • High attention to detail with experience in a startup or fast paced environment is a plus
  • Bilingual French and English is an asset

WHAT WE OFFER

  • A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
  • Competitive and equitable salaries that recognize your experience and expertise.
  • Generous group insurance benefit package to employees and their eligible dependents.
  • Wellness Spending Account to promote an active lifestyle and a healthier workforce.
  • A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
  • An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

   

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

Other details

  • Pay Type Salary
Location on Google Maps
  • VinFast Auto Canada, Ontario Head Office, 15 Allstate Parkway, North York, Ontario, Canada