Regional Practice Support Manager

Ontario, Canada Req #1200
Friday, April 8, 2022
You were made to save animals, we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500, dedicated veterinary professionals. VetStrategy has undergone a tremendous amount of growth and continues to grow at a rapid pace. Our business model is simple; we work with our veterinary partners to acquire ownership in veterinary hospitals, and then help in the management of these practices. This allows the medical team to focus on practicing first-rate medicine, and allows the clinic’s staff, clients, and patients to benefit from experienced business operators and managers.

The Role

Reporting to the Regional Director, the Regional Practice Support Manager will help support new clinic transitions and newly hired practice managers, by providing virtual and on-the-ground/in-clinic support for the manager (if one available) and clinic team. This role will help support with administration and training duties from the Operation Director/Regional Director and allow a more focused approach to managerial duties for a new clinic. This will also allow new clinics, and especially new Practice Managers, to feel well supported while the Operations Director is able to focus not only on developing the strategy for the new hospital but also continuing to drive our existing hospitals and provide support for them.

 

 

Responsibilities

  • Train new managers and clinic teams
  • Lead and coordinate company project initiatives
  • Help resolve pending issues with other departments (invoices not paid, etc.)
  • Provide relief for clinics with no current practice manager (both new and old) so that the Operation Director does not have to act as practice manager
  • Focus on one-on-one training with new clinics to make our new managers feel more confident in their duties and responsibilities
  • Be a conduit to the operation director to pass on feedback of the clinic when the Operation Director is not there. Provide additional feedback to Regional Director on opportunities on a clinic level
  • Train new practice managers on all new responsibilities including (but not limited to):
    • Enterprise email applications
    • Invoice and accounts payable processes
    • Cash sheets
    • Financial reporting
    • Workforce management support (Dayforce)
    • IT processes
  • Assist with onboarding and setting up new practice managers on VetStrategy applications
  • Coordinate meetings with clinic teams and Operation Directors
  • Work in a cross departmental capacity ensuring the transition of new clinics goes smoothly and addresses concerns as they arise
  • Help facilitate and assist in annual pricing increases
  • Be a champion for moving toward preferred vendors/team medicine and initiating conversations with managers and teams on the benefits of doing so

 

Background, Experience and Qualifications

  • Minimum of 3 years of relevant experience in an operations coordinator/management role.
  • As this role requires in-clinic support, travelling to clinics is necessary. Approximately 50-70% travel, depending on region
  • Strong organization and customer service skills
  • Able to successfully lead change and adapt to changing priorities, proven track record as an agent of change
  • Maintains a high level of customer focus, leadership and influencing ability
  • Completion of postsecondary education is an asset
  • Experience in veterinary industry is an asset
  • Passionate about the business and is an animal lover!
  • Exceptional communication skills and professionalism at all levels of the organization

 

 

The Regional Practice Coordinator must exhibit the following VetStrategy Cultural Competencies:

We are Relationship Focused!

  • In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

 

We Collaborate!

  • Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

 

We Speak the Truth!

  • We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

 

We are Humble!

  • We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

 

We Take Care of the Rest!

  • We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospital teams. We do what’s best for the hospitals, not just Home Office.

 

 

 

Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to careers@vetstrategy.com.  

Other details

  • Pay Type Salary
  • Job Start Date Friday, April 8, 2022
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Location on Google Maps
  • Ontario, Canada