Principal, Business Technology Support

5700 Yonge St, North York, ON M2N 5M9, Canada Req #333
Tuesday, September 27, 2022
Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not.  Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online. 

That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.

What’s it like working as a Principal, Business Technology Support at Questrade?


Reporting to the Manager, Business Technology Support, the Team Lead is part of a team responsible for Questrade’s trading platforms. The Team Lead provides expert support to Trading, Back Office & Compliance departments. Responsibilities include monitoring trading, data interfaces, server connectivity, critical batch processes, providing on-demand trade support to internal trading departments and working closely with external vendors, trading venues and internal IT departments for a variety of functions including reporting, troubleshooting, upgrades & maintenance cycles and new implementations.


Need more details? Keep reading…

  • Lead and oversee the Business Technology Support Team

  • Report and support the Manager of Business Technology Support

  • Daily, you will ensure applications are functioning as expected: connected to exchanges, orders are working correctly, and accurate market data is being received

  • Using a variety of tools and methods, monitor trading & market data gateways

  • Conduct investigations with routing and executing venues during outages affecting electronic trading

  • Troubleshoot and correct technology issues at the application & connectivity level

  • Troubleshoot any clearing and settlement discrepancies

  • Troubleshoot FIX messages affecting connectivity, routing or order flow

  • Quickly identify hardware, operating system and networking issues and escalate to the appropriate development group for resolution

  • Complete detailed and accurate Incident Reports for outages affecting production systems

  • Participate in Quality Assurance and User Acceptance Testing for upgrades and new releases

  • Lead the Change Management process, encompassing all changes in Questrade’s Technology Group

  • Provide timely updates via regular meetings and electronic reports. Participate in discussions as subject matter expert on trading and clearing

  • Work with the business and vendors to escalate and communicate end user issues

  • Investigate and triage tickets through Service Desk and Google Forms.

So are YOU our next Principal, Business Technology Support? You are if…

  • +5 years of production support experience, preferable in the capital markets industry

  • An understanding of FIX protocol, and ability to troubleshoot FIX orders

  • Clearing and settlement operations experience

  • Working knowledge of both Windows and Linux operating systems

  • Canadian certifications for equities and or options (CSC, DFC, OLC,…)

  • Experience in a QA role working with scripts and acceptance testing

  • Experience with Software Development Life Cycle (SDLC)

  • Strong communications skills both verbal and written for a client facing role Proven team player

  • Technical support experience

  • Knowledge of Mortgage and Banking Business Processes

  • Working knowledge of both Windows and Linux operating systems

  • Experience with Change Management

  • Experience with Incident management

  • Experience with Service Desk and Google Workspace

  • Having a growth mindset with eagerness to learn new systems, processes and technologies.

Brownie points if you…

  • Knowledge of online brokerage operations

  • SQL/database experience

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers.  Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other details

  • Pay Type Salary
Location on Google Maps
  • 5700 Yonge St, North York, ON M2N 5M9, Canada