FT Program Supervisor (London-Embassy Commons)

London, ON, Canada Req #108
Wednesday, January 5, 2022
Come Build Hope and Homes with Us!


FT Program Supervisor – London, ON


About Indwell:  We are a Christian not-for-profit charity that creates affordable housing communities and supportive programs to people seeking health, wellness, and belonging.  Founded in 1974, we continue to grow and thrive to build high quality energy efficient housing and inclusive living, uplifting our society.  Our belief is that every employee is a leader contributing to transform lives through HOPE and HOMES.  Being a part of our amazing team you will be fulfilled working together with others who are genuinely invested in Indwell's mission to serve people impacted by poverty and homelessness.    

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Position Description: Working with the interdisciplinary team, as the Program Supervisor you will be responsible for providing tenants in Indwell’s supportive living programs with standard or enhanced supports that help people maintain health and housing. Reporting to the Program Manager, you will provide supervision and support to program employees and volunteers.

Hours of Work: Program hours expected to fall between 8a-9p however, on-site program coverage is more frequent during the first year of occupancy to support a culture of community and belonging. During the time of program launch flexibility is required with hours ranging between 7a-12am. Program operates 7 days a week, including public holidays. Participation in the on-call schedule is required.

Duties for this position include:

  • Supervising and supporting an interdisciplinary team of employees as assigned, providing leadership and direction. Conducting and documenting regular check-ins with staff and completing employee performance evaluations.
  • Ensuring consistent and clear direction to program staff around maintaining and protecting tenant health records.
  • Attention to team dynamics, and the development and maintenance of positive team culture.
  • Skilled at developing the after-hours on-call schedule for a large team, ensuring safe and appropriate staff coverage. Coordinating and performing on-call responsibilities as required. 
  • Overseeing a thorough onboarding and orientation process for new employees, students, and volunteers.
  • Participating and leading the staff recruitment process as needed, in collaboration with Program Manager and HR Team.  
  • Consistently collaborating and communicating with Program Manager to identify and problem solve around gaps in systems and processes.
  • Participating and contributing to relevant Cross Regional Teams.
  • Leading, attending and actively participating in team meetings and other agency meetings as required.
  • Keeping apprised of new research and developments relevant to your role, through workshops, journals, websites and literature and transfer knowledge back to the team and tenants in the most effective manner available.  
  • Supporting the intake process for new tenants and supporting the team with coordinating move-ins and tenant welcome.
  • Support roll-out of new assessment tools to program staff and tenants.
  • Assisting with admission and orientation of new tenants.
  • Helping individuals connect to community resources and supports, including leading, coordinating and/or participating in case conferences with outside supports.
  • Developing and maintaining relationships with community and health partners to support the team and tenants in connecting to community resources and supports.
  • Supporting staff and tenants to achieve their goals while encouraging independence and recovery.
  • Apply evidence-based practice, influence policy and program development, identify relevant and appropriate, trauma informed care, promoting hope and trust
  • Ensuring that rent deposits, rent collection, and other landlord responsibilities are carried out.
  • Overseeing Landlord Tenant Board process, as needed, in collaboration with the Program Manager, and representing Indwell at possible hearings.
  • Support the team / staff responses to tenant complaints/concerns.
  • Overseeing the coordination of Facilities related issues, including pest management, and maintaining clear communication with the Facilities Team.
  • Maintaining a safe and healthy working environment.


  • Experience with harm reduction approaches to substance use.
  • Demonstrated effective crisis intervention skills.
  • Ability to work effectively in a high stress environment.
  • Excellent written, oral, and interpersonal skills.
  • Demonstrated commitment to interpersonal collaborative teamwork and care.
  • Demonstrated commitment to continuous professional development.

Skills:  Experience working with individuals with serious mental illness, substance use, or other needs. Demonstrating a warm, sensitive, and caring approach, the ability to work independently, be flexible, organized, responsible, and take initiative. Must have strong problem-solving skills, be able to maintain good interpersonal relationships and have a genuine interest in supporting people living with mental illness. A knowledge of local community resources and support systems and landlord-tenant relations is beneficial.

Education/Experience:  BSW degree or equivalent, or in process, and related experience.

Remuneration:  $49,000-56,700 annual salary based on education and experience. Indwell offers a competitive benefits package and RRSP contribution.

Requirement: Indwell is required to request evidence of Full Covid-19 vaccination as a health provider as per the directive of the Medical Officer of Health of Ontario. 

To Apply:  Please apply with resume and cover letter via our website: We thank all applicants; however, only those that are being considered will be contacted.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided in all parts of the hiring process as required under Indwell’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Indwell exists to provide hope and homes for all. Our supports, services, and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Indwell engages with diverse communities; we actively identify and remove barriers that prevent people from accessing and participating in our services and organization.  

Other details

  • Pay Type Salary
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Location on Google Maps
  • London, ON, Canada