Team Lead - Housekeeping
Housekeeping Team Lead
Job Title: Team Lead
Location: North Vancouver
Department: Housekeeping
Reports to: Housekeeping Manager
Role Status: Full Time Permanent
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.
The Team Lead Housekeeper supports the goals of Housekeeping by ensuring standards of cleanliness, hygiene and tidiness are maintained throughout area of responsibility and to help supervise the housekeeping department to maintain cleanliness standards and safety. As well, Team Lead is responsible to carry on responsibilities in leading the team in the absence of the Supervisor and the Manager.
Key Responsibilities:
- Supervising the daily cleaning of assigned tasks while working alongside HK Staff to ensure the high standards of cleanliness as set forth.
- Provide a clean, well-maintained Chalet by supervising the housekeeping operations
- Identifies problem areas and formulates solutions
- Conducts continual inspections to determine the Chalet’s overall level of cleanliness; performs follow up
- Maintenance of the chalet and guest cabins in accordance with GMR standard (washrooms cleaning, removal of garbage/recycling/composting (represent at least 65% of the job), window cleaning, sweeping)
- Ensure proper procedures are followed to ensure guest safety
- Constantly monitor all working parts of the chalet and replace as necessary (changing light bulbs; use of a ladder) can take 2 to 3 hours a week.
- Drives the implementation of company programs by motivating and supporting staff
- Manages through unusual events to keep Chalet operating standard (put dance floor together, install stage (heavy and sometimes have to be move through stairwells)
- Communicates clearly, concisely and accurately to ensure effective operation in the Chalet
- Follow/lead the schedule of tasks to be completed on a daily basis
- Serve as overall quality control for housekeeping functions and housekeeping staff
- Maintain supply levels, organization of closets along with the other housekeeping staff
- Attend staff training sessions and meetings as needed
- Perform additional duties as assigned
Qualifications, Knowledge, Skills and Abilities Required:
- High School Diploma required
- 3 years housekeeping experience
- 1 year of experience as a team lead
- Demonstrated ability and desire to lead the team
- Calm and clear-thinking ability to handle problem or crisis in a highly professional manner
- Superior customer service
- Can work on own as well as a part of a team
- Performs work well with accuracy, speed and attention to detail
- Ability to convey ideas clearly
- Clear and thorough communication skills
- Ability to follow directions thoroughly and work with minimal supervision
- Available for flexible scheduling to meet the needs of the department
Other details
- Pay Type Hourly
- 6400 Nancy Greene Way, North Vancouver, BC V7R 4K9, Canada