Free Independent Traveler (FIT) Sales Agent

229 Bear St Suite 300, Banff, AB T1L 1H8, Canada Req #548
Tuesday, June 14, 2022
Situated in Downtown Banff, our busy Head Office coordinates and supports the activities of our hotels, restaurants, spas, cinema, and retail outlets.

Our FIT Coordinators work within our Tour Department. Duties will include liaising with our wholesale partners and incoming small groups to check the availability for all Banff Lodging Company properties, provide rates and contracts, confirm reservations, enter rooming lists, and follow up with invoicing and payments.


What you will be doing:

  • Respond to incoming phone calls, emails and manifests from wholesale partners and small groups.
  • Provide availability, rates, and contract details.
  • Provide expert knowledge regarding features of rooms, services of Banff Lodging Company hotels and restaurants.
  • Cross sell and upsell between hotels when possible
  • Data entry for inquiries, reservations, rooming lists, special requests and other data as required.
  • Counsel clients on terms and conditions of travel i.e. check-in time and cancellation policies.
  • Foster strong relationships with Front Office Managers and Front Desk Teams to ensure consistent and ongoing communication occurs, contributing to the delivery of the best possible guest experiences at our hotel properties.
  • Create accurate invoices, collect and process prepayments.
  • Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
  • Occasionally meet customers for familiarization tours (FAM Tours) of the hotels/restaurants

Skills & Experience:

  • Experience working with wholesale partners and/or group reservations is an asset.
  • Exceptional telephone manner and a willingness to work with a positive team player attitude.
  • Self-motivator with outgoing personality and commitment to providing a high level of guest service.
  • Must have strong keyboard skills with excellent attention to detail.
  • Ability to work in fast paced environment.
  • Excellent written and verbal communication skills.
  • Ability to work a flexible schedule including weekends and holidays.
  • Experience using a hospitality property management system is an asset.
  • A positive team player attitude and a strong willingness to learn.


This Position Offers:

  • Permanent / Full-time
  • Anniversary bonus
  • Clean and affordable employee housing
  • 40% off food & 27% off beverage at 6 restaurants in town
  • Fun staff events; staff parties, BBQs
  • Help with immigration applications
  • Excellent health & wellness programs
  • Discounted Lux movie tickets
  • Discounted ski pass
  • 25% off spa services
  • Health & dental benefit eligibility after 6 months
  • Complimentary hotel stays
  • Free local bus pass
  • Eligibility to become an employee shareholder (that’s right, you can become an owner!)
  • These are just a few of our Benefit! Check out the rest of our benefits here:

We're really glad that you are interested in this job and we look forward to reviewing your application. We appreciate all of the applications that we receive, and we will contact qualified candidates as soon as possible. You can learn more about our great Employee Benefits & Perks and what it means to work with an Employee-Owned company here.

Banff Caribou Properties is an equal opportunity employer who values the diversity of all employees.

Other details

  • Job Family Sales and Marketing Hourly
  • Pay Type Hourly
Location on Google Maps
  • 229 Bear St Suite 300, Banff, AB T1L 1H8, Canada